How to Login to Instance for a Class

[DanAHtown]

Objective of this post is find out how to get the credentials for logging into an instance provided while reviewing a previously completed class. 

Steps to reproduce problem:

1. login to nowlearning.servicenow.com

2. scroll to MyLearning

3. click on "completed" tab

4. Select a previously completed class, click Review

5.  Click on Open my instance

At this point, a login screen appears.  

How do I get the login credentials?

[Viraj Hudlikar · Accepted solution]

Hello @DanAHtown 

The day you have enrolled the course you would have received an email from "nowlearning@service-now.com" address which has credentials and expiration date of instance.

Usually when anyone click on Open Instance it opens your instance without asking for creds, if it's happening I recommend to close browser clear cache and try to re-login and see if you still face same issue.

Even after following above steps if issue persist, I recommend you create a Support ticket from Help Center Menu which is available on now learning portal.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.