How to send and use SC Task payload in REST step within Flow Designer?

Sahil Mir · 3 weeks ago

Hi everyone,

I have a requirement in Flow Designer where I need to create a Rest step and send SC Task data as a payload, and then I have to use that payload data in the next step of flow, but I’m not sure how to achieve that.

I’m new to this and not sure how to properly configure the REST step and map the SC Task data.

Additionally, I’m unable to find the REST API action in my instance.

Can someone guide me on how to achieve this?

Thanks.

VaishnaviK3009 · 3 weeks ago

Hi @Sahil Mir ,

In your PDI, go to Manage My Instance, and from there you can install the IntegrationHub plugin.

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant

View solution in original post

mujeebqasimi · 3 weeks ago

Hi Sahil,

First thing I recommend using REST API Explorer and play with that, it will help you understand how rest works for ServiceNow

then these are the steps I did for your solution

INPUT

REST step

Output

For output, you have to create a variable and then from "Data Pill Picker" pick the response body.

You can use a script to extract right information from JSON as well.
By adding this step.

If this helped marked as helpful and accept the solution.