Is the knowledge checkbox on the incident form being "retired"?

[Suzy_Hyslip]

My organization is about to implement Now Assist.  I have seen some conversation that suggests the knowledge checkbox used to create knowledge from the incident form will no longer be used when Now Assist is implemented.  Is this true?  I would like to know so that I can inform the teams in my org. that create knowledge articles.

[glideFather]

Hi @Suzy_Hyslip,

if you are asking whether the Now Assist's "KB generation" AI Skill will disallow to write KB articles, then no.

You can select whether you want a draft to be generated by Now Assist, then you can eventually edit it or to compose it fully yourself.

 DOes it answer your question?

[prerna_sh]

Hi @Suzy_Hyslip ,

No, the knowledge checkbox on the incident form will not be removed when Now Assist is implemented. Now Assist introduces like "Generate Article" in the Now Assist panel or a "Create Knowledge" UI action on Form.

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Thanks,
Prerna

[brianlan25]

I think Suzy is referring to the checkbox that is on the incident form. If checked it will automatically start a knowledge article once an incident gets closed.