Long UserID

[Diego Zuniga]

We currently have a user with a very long User ID, which is causing an issue when uploading files through the Attachment widget in Catalog Items.

The user's User ID is:

name1name2.lastname1lastname2@email.com

Due to its length, the system does not allow attachments to be added.

However, I cannot modify the User ID because doing so would impact the user's access to the environment and could also affect SSO authentication.

What options do I have to resolve this issue without changing the User ID?

[Tanushree Maiti]

Hi @Diego Zuniga ,

For one of our clients, we faced the same issue because the domain name was long. As a result, when the user ID was also long, it got truncated.

To address this, we increased the user ID field length from 40 to 80 characters (if I recall correctly). In our case, this change did not affect SSO.

You may want to test this in your sandbox once to confirm it works as expected.