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Looking for custom field's to OOB alternatives in ITSM

sahanupama
Kilo Contributor

Looking for OOB feature for ITSM module, WHat is the best approach to look for OOB standard fields

2 REPLIES 2

Sanjay191
Kilo Patron

Hi   @sahanupama 

Best Approach to look for OOB standard fields is Dictionary.
If the field's backend name does not start with 'u_', it is generally considered an OOTB (standard) field. 

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Ankur Bawiskar
Tera Patron

@sahanupama 

what's your actual business requirement?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader