Micro-Certification – Welcome to ServiceNow (Zurich): Unable to launch new lab instance

LakshmiAisA
Kilo Contributor

Hello,

I am taking the Micro-Certification – Welcome to ServiceNow (Zurich).

My Assessment Simulator Task 3 lab instance has been terminated. The page shows:

- Instance Status: Terminated
- Extensions remaining: 1
- Instances remaining: 0

However, the "Request Lab Instance" button is disabled, so I cannot use my remaining extension or launch a new instance.

Could you please reset my lab instance or enable my remaining extension so I can continue the assessment?

Thank you.

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