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MTTR Calculation Dashboard

LilianaV
Giga Contributor

‎05-14-2024 02:29 PM

Hello all

 

I'm trying to create a dashboard that can calculate the MTTR for Incidents, segregated by Priorities. I'm a little new to the platform, so I would appreciate some guidance in how to create it. I'm not sure what filters could help me get this without the need of exporting data and doing it through Excel.

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AndersBGS
Tera Patron
Tera Patron

‎05-15-2024 05:22 AM

Hi @LilianaV ,

 

To calculate the MTTR for incidents you need performance analytics, as you will calculate based on multiple tickets. If you're not familar with performance analytics, filter conditions etc., I would suggest you to read up on it NowLearning https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id... Or get a hold of a resource from your organization that knows about best possible configuration. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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