MTTR Calculation Dashboard

[LilianaV]

Hello all

I'm trying to create a dashboard that can calculate the MTTR for Incidents, segregated by Priorities. I'm a little new to the platform, so I would appreciate some guidance in how to create it. I'm not sure what filters could help me get this without the need of exporting data and doing it through Excel.

[AndersBGS]

Hi @LilianaV ,

To calculate the MTTR for incidents you need performance analytics, as you will calculate based on multiple tickets. If you're not familar with performance analytics, filter conditions etc., I would suggest you to read up on it NowLearning https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id... Or get a hold of a resource from your organization that knows about best possible configuration. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders