My PDI doesn't work

[Daniel Vieira]

Since yesterday, I have had some problems with my PDI. When I want to access the instance, I need to wake up it, as usually. However, as the attachments proves, an error appears in suggesting “ The instance didn’t wake up. Please Retry”.  

In attachment I uploaded of that problem.

Does anyone know how to solve this issue? I would like to have my PDI but if that's not possible, how can I ask a new PDI?

Thanks

[larralapid]

in the developer portal, click your user profile icon in the top right. under instance action, select "release instance"

[Daniel Vieira]

Thanks for your reply!

I needed to release a new instance. My work was lost but it was better to carry on with my developments.

Thanks,

Daniel Vieira

[AndersBGS]

Hi @Daniel Vieira 

As you might know, there is no support available from ServiceNow in relation to PDI, hence you're limited to two options:

1. Wait, it should come online after some time.
2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, all development work that hasn't been backup will be lost for good.

[Daniel Vieira]

Thanks for your reply!

I needed to release a new instance. My last work was lost but it was better to carry on with my developments.

Thanks,

Daniel Vieira