My PDI is being eliminated even though I am using it

[patrickhayescom]

I have been doing some complex development in a PDI to learn the platform.  Yesterday, I was on it for several hours.  At 4:47am this morning I was sent a notification that my PDI will be eliminated tomorrow due to not being used (!!!).  I see that I was logged in as "admin" instead of under my own email, to the same PDI.  I don't remember how I ended up with the "admin" login, but it's the same content, and now it got me in trouble.

Is there a way to rescue my PDI before it gets eliminated?  I'm now logged in now under my normal username, but there's no indication of if my account is still about to be destroyed.

[AndersBGS · Accepted solution]

Hi @patrickhayescom 

Have you locked in through https://developer.servicenow.com/dev.do#!/home and open your instance from here - if not I would try that.

[yashkamde · Accepted solution]

Hello @patrickhayescom ,

The elimination check tracks activity through the developer.servicenow.com portal, not raw logins to the instance itself. That's likely why your admin login hours in the PDI didn't register.

Do the steps :

• Go to developer.servicenow.com and sign in with your registered email.
• Open Manage > Instance.
• Click Open Instance from there.

If my response helped mark as helpful and accept the solution.

[AndersBGS · Accepted solution]

Hi @patrickhayescom 

Have you locked in through https://developer.servicenow.com/dev.do#!/home and open your instance from here - if not I would try that.

[yashkamde · Accepted solution]

Hello @patrickhayescom ,

The elimination check tracks activity through the developer.servicenow.com portal, not raw logins to the instance itself. That's likely why your admin login hours in the PDI didn't register.

Do the steps :

• Go to developer.servicenow.com and sign in with your registered email.
• Open Manage > Instance.
• Click Open Instance from there.

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar · Accepted solution]

Hello @patrickhayescom ,

Try logging in to ServiceNow Developer and, under the Manage Instance section, click Refresh Instance. This may help bring your PDI back online and reset the instance status.

Also, don’t forget to take a backup of your important work. It’s always a good practice to keep backups of your scripts, update sets, and other important configurations. That way, even if your instance goes into hibernation or something goes wrong, you’ll still have a copy of your work.

Hope this helps!

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya