I'm looking for guidance and best practice here from the ServiceNow community. My team supports SNOW operations in the company. often times, they receive a generic request to build Forms or Workflows in Service Now without providing clear requirements. This causes additional follow ups, and unnecessary meetings. We are thinking of creating an intake form for SNOW related enhancement and requests like Building Access Forms and building Workflows are the two common requests. The idea is to get the users in the habit of providing requirements based on a list of questions. Any idea if you have something like this implemented at your company or if you had similar issue and helped improve it? Thanks
