No Ticket response from Client's Service Now

[Nick_SDL_KP]

I have a client that uses Service Now.  After submitting an issue, I get an automated response with a Request Ticket ID and a message saying "You will receive an email from ServiceNow...," but I don't.   How do I get connected to a Service Now expert to get my problem resolved?   Any telephone number or contact info will be much appreciated for Pacific Northwest region.  Thanks

[GlideFather]

Hi @Nick_SDL_KP,

your question is not clear, what do you mean "submitting an issue"? What issue and submitting how and where? Depending on the nature of these details, different solution might be applicable...

Are we talking about a client's instance, ServiceNow Support Portal, or something else? The better description you provide the better answer you will get ;))

[quintinmorrow]

Had a similar situation where a ticket showed as submitted but nothing came back for days. Turned out notifications were misconfigured and the case was sitting without an assigned group. Checking the activity log and confirming the assignment rules helped move things forward. Sometimes reopening the ticket or creating a follow-up case triggers attention faster than waiting, especially if SLAs aren’t clearly defined.