No Ticket response from Client's Service Now

Nick_SDL_KP
Kilo Explorer

I have a client that uses Service Now.  After submitting an issue, I get an automated response with a Request Ticket ID and a message saying "You will receive an email from ServiceNow...," but I don't.   How do I get connected to a Service Now expert to get my problem resolved?   Any telephone number or contact info will be much appreciated for Pacific Northwest region.  Thanks

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