PDI UNDEERGOING UNSCHEDULE MAINTAINANCE

BayodeO
Tera Contributor

I got a message last Sunday that, due to inactivity on my PDI, it has been reclaimed. I made an attempt to sign into my PDI, but it shows unscheduled maintenance for the past two days. Should I release the instance and request a new one?

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @BayodeO ,

 

If your PDI has been reclaimed (you can verify this by logging in through https://developer.servicenow.com/dev.do#!/home) and see if you can see your instance) then there is no other way that request a fresh installation. There is no possible way of getting the old back or restore from previous. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

2 REPLIES 2

Community Alums
Not applicable

Hi @BayodeO ,

Unfortunately, there is no support for PDIs available from servicenow, you will have to wait untill the maintenance is over. this might takes couple of more days or even sooner.

 

AndersBGS
Tera Patron
Tera Patron

Hi @BayodeO ,

 

If your PDI has been reclaimed (you can verify this by logging in through https://developer.servicenow.com/dev.do#!/home) and see if you can see your instance) then there is no other way that request a fresh installation. There is no possible way of getting the old back or restore from previous. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/