Platform Analytics Task for Welcome to ServiceNow (Course)

CelticTechie
Mega Contributor

3 weeks ago

I am stumped on the Welcome to ServiceNow Platform Analytics Task.

 

I successfully created the required Dashboard, by following the steps and my dashboard matches the screen grab provided in the steps to compare to, but on Task Validation it keeps failing. I am unsure what I am doing wrong? I think my Lab Instance might be the issue. How do I go about restarting my instance without using a new instance or is a new instance the only way?

 

The Hint I keep getting is "Was a Pie Chart report created from the Priority field of all active incidents? Was there a new title for this report and was it saved?" 

 

I followed the Task steps and I even redid the steps to double check that the Pie Chart report was created from the Priority field of the active incidents. 

 

I am sorry, if this is the wrong forum to ask I didn't see a ServiceNow University form in the drop down. 

 

Thank you for the help in advance. 

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akkd
Tera Contributor

3 weeks ago

Hi @CelticTechie ,

I recently completed the Welcome to ServiceNow Course and I didn't find any such issues. Also I don't recommend to restart the instance as some tasks done by you might be not available after the restart which may be required to do the subsequent tasks ahead. Try deactivating the dashboard created by you currently and try following the steps carefully to create a new dashboard again. You might have missed some small thing which we normally don't care... but just try sticking to the instructions mentioned. It should eventually validate the task as successful!!

If you still face any issues, feel free to reach back, we can figure it out.

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Regards,

Akkilesh Kumar D - Aspiring ServiceNow Enthusiast on a Learning Journey

"IGNITING COLLECTIVE GROWTH"

LinkedIn: https://www.linkedin.com/in/akkileshkumard

 

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