In a company of more than 1,000 employees, i am the only one whose sole focus is knowledge. I create new articles that help end users resolve technical issues when I find topics that require them. However, I wrote more than 1,000 articles in the past five years so I now spend most of my time updating them.
Here's where I can use your suggestions: There are only two people, both of whom are senior managers, that can approve these updates. I currently have more than 120 waiting for approval. How can I emphasize the importance of getting these articles reviewed and approved? I can live with 10, maybe up to 40 articles, in review, but not this many.
What have you done in similar circumstances?
Thanks for sharing. Everything helps.
Currently at least 10 percent of the main knowledge base is inaccurate.
