request approval from snc_external users

[pathumharsh]

I have a Record Producer that is submitted by internal users. After the Record Producer is submitted, an approval is required from a user with the snc_external role who accesses ServiceNow through the Customer Portal.

What is the recommended OOTB approach or best practice to send the approval request and allow the external user to approve or reject it from the Customer Portal?

[Ankur Bawiskar]

@pathumharsh 

did you check this?

Enable external customers to approve requests and changes 

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[pathumharsh]

Hi @Ankur Bawiskar 
thank you for the response. 

yes I checked that one also. 
this is talking about below tables, 
change_request
sc_request
sc_req_item

but i need to get an approval for custom table record.

[Ankur Bawiskar]

@pathumharsh 

so I think you will have to expose that custom table to external users by modifying the ACLs

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[pathumharsh]

Sure, I will check Ankur, 

Thank you So much