Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Server Error: Video - Error Code: VIDEO_CLOUD_ERR_VIDEO_RETRIEVE_FAILURE

zamriy
Tera Contributor

‎10-20-2025 03:47 AM

hi,

 

anybody experiences the same problem? i have tried with different browser types and still to no avail.

 

rgds,

 

zamri

0 Helpfuls
  • 291 Views
3 REPLIES 3

M Iftikhar
Tera Sage

‎10-20-2025 07:25 AM - edited ‎10-20-2025 07:26 AM

Hello @zamriy,
Yes, same here. Since this morning I’ve been unable to play any course videos too. It shows a Server Error: Video – Error Code: VIDEO_CLOUD_ERR_VIDEO_RETRIEVE_FAILURE.

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

0 Helpfuls

Simon Hendery
Tera Patron
Tera Patron

‎10-20-2025 11:16 AM

Hi @zamriy - I'm guessing this was part of the global AWS disruption and has now been resolved?

0 Helpfuls

zamriy
Tera Contributor
In response to Simon Hendery

‎10-20-2025 05:36 PM

hi simon hendrey,

 

correct - it was. also, i noticed links to doco are broken.

 

rgds,

zamri

 

0 Helpfuls