Servicenow Flow designer showing socket time out error

AnilkumarP
Tera Expert

Hi I have flow designer calling action while testing the flow with one record
I am getting socket time out error
2. Same end point url is using different flow designer as well and it is working fine but one flow it's not working throwing error under action below screenshot taking time to load to get the response data
Not sure what is the issue 
mid server is up only and End point  API is working other flow as well 

AnilkumarP_0-1767884277730.png
Mid server

AnilkumarP_1-1767884767386.png

 


Kindly please help me ASAP this is critical story

 

2 REPLIES 2

kaushal_snow
Giga Sage

@AnilkumarP ,

 

please go through this: https://www.servicenow.com/community/workflow-automation-forum/extend-socket-timeout-for-rest-custom...

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Technical Consultant - ServiceNow Class of Legends 2025

SIVASANKARIS
Mega Guru

Hi @anilkumarp, 

 

try increasing the glide.http.outbound.max_timeout property.

 

if it doesn't work  try to maximize the values of below property

glide.http.connection_timeout
glide.http.outbound.max_timeout
glide.http.outbound.max_timeout.enabled
glide.http.timeout

 

Also, you can refer below articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794032

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815903

 

If this is useful , please mark it as helpful and accept my solution ...