ServiceNow Hi Portal - Who has created inbound email actions to open records on the Prod instance?

[Marigrace]

Hi Everyone !  Are we bogged down with the swivel chair between supporting operations and managing communications between ServiceNow and our Engineering staff?   We are ! 

Has anyone automated the ServiceNow Hi Cases and Change tickets into the prod environment? 

I would love to hear how you accomplished this.

[GlideFather]

Hi @Marigrace,

what's the business justification? Usually the HI Portal has limited audience who can access it, if you will create inbound email action to see it in your PROD instance, then it will might be accessed by people who were never expected to see any HI Cases.

What would be a benefit of having this?