ServiceNow Hi Portal - Who has created inbound email actions to open records on the Prod instance?
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3 weeks ago
Hi Everyone ! Are we bogged down with the swivel chair between supporting operations and managing communications between ServiceNow and our Engineering staff? We are !
Has anyone automated the ServiceNow Hi Cases and Change tickets into the prod environment?
I would love to hear how you accomplished this.
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3 weeks ago
Hi @Marigrace,
what's the business justification? Usually the HI Portal has limited audience who can access it, if you will create inbound email action to see it in your PROD instance, then it will might be accessed by people who were never expected to see any HI Cases.
What would be a benefit of having this?
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2 weeks ago
Our Operations team spends a good amount of time arranging meetings in ServiceNow to obtain critical break-fix information, researching problems, and coordinating demos with the support team. All of the information, including key correspondence, is in the Hi portal and is not retained in our instance. This could also aid in sending notifications to other key stakeholders about COMM announcements on security and key defects without having to log in to the Hi Portal. The idea would be to have the notifications route to a specific team that supports our operations for the instance.
