ServiceNow PDI instance is Offline

[Shesha1]

Hello Team,
I am trying to log in to my Instance from the https://developer.servicenow.com
I am facing an issue getting my instance back.
It is offline for 2 days.
Please help me get my instance back.
Thanks!

[Kenta Koizumi]

I am facing the same issue now.

Have you already found a workaround or solution??

[Kenta Koizumi]

@Shesha1 

I found this conversation and it seems to be occurred worldwide.

https://www.servicenow.com/community/app-engine-forum/instance-offline/td-p/3033248

If urgency, the best we can do is to release the instance and request for new one I think.

[aizawaken]

Hi @Shesha1 ,
I saw the same PDI trouble as you mentioned, and I also saw the message as below. Now in the sudden maintenance??

[AndersBGS]

Hi @Shesha1 ,

As you might know, there is no support available for PDIs from ServiceNow perspective, hence you're limited to two options:

• Wait - it should come online after some time
• When you get tired of waiting, release the instance and request a fresh installation. Notice, if you perform this, then all work that you haven't backed up will be lost for good. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders