ServiceNow UniversityからCSAの受験申込ができません。

[ReoFukunaga]

CSAの申し込みができません。

「少々お待ちくださいPearson VUE でリクエストを処理しています。しばらくしてページを更新してください。」

このページをループしています。

Now Assistで問い合わせを行おうとしても、「影響を受けるインスタンス」がマイページ上での問題であるため、質問を作成することができませんでした。

ログアウトをして、ログインしなおしても治りませんでした。

person VUEとServiceNowのメールアドレスは一致しています。

[Tanushree Maiti]

Hi @ReoFukunaga 

(In English) 

Do not Worry . It is system issue .Most probably due to a sync  issue between ServiceNow and Pearson VUE.

1) Raise a case with Now learning Support in ServiceNow University.

• Login to the Servicenow University 
• Click on  Help Centre 
• Add all details in new case with error message->submit.

[yashkamde]

Hello @ReoFukunaga ,

Try temporary fixes first :

> Clear your browser cache - "devxxxxx.service-now.com/cache.do"

> Test log in with a different browser (Chrome, Edge etc).

If the issue still persist, I would recommend connecting the Now Learning support in ServiceNow University.

If my response helped mark as helpful and accept the solution.

[Ehab Pilloor]

Hi @ReoFukunaga,

This usually happens due to a sync or session issue between ServiceNow and Pearson VUE, not because of anything wrong on your side.

In simple terms, your CSA exam registration gets stuck in a “processing” loop when the handoff from ServiceNow to Pearson VUE doesn’t complete properly. So even though you’ve initiated the registration, the exam eligibility isn’t fully activated in the Pearson system.

A few practical things you can try:

• Make sure you're using the same email ID in both systems (this mismatch is a very common cause)
  Check if your payment/attempt is already recorded in Webassessor but not reflecting in Pearson
  Wait for a few hours (sometimes it’s just a delayed sync on backend systems)
• If it still doesn’t work, the best approach is to raise a ticket with ServiceNow Certification support and mention that your registration is stuck in processing and not redirecting to Pearson VUE scheduling.
• In most cases, they fix it by manually syncing or resetting the exam eligibility from their side. When Assignment group changes then update the task SLA group to current
  Assignment Group.

Best thing is to raise a Case in Help Center. You can find Help Center in More > Help Center.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor