SMS Integration with Twilio

[SotaT]

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verification code. Please contact your administrator to log in.” One thing I'm wondering is whether I need to purchase a phone number for sending SMS on the Twilio side. Is this purchase necessary?

[Bhuvan]

@SotaT 

Did you get a chance to review this as I believe the provided information should answer your question.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ambuj Tripathi]

Hi @SotaT 

As per my knowledge, once you connect to the twillio integration, you would get the phone number which will be used to send the SMS to the user's mobile number and it would be populated in in teh "Phone Numbers" section in the above first image you shared.

Can you please try to disconnect and reconnect to the twillio account again? if this doesn't work, then you can try to force connect by enabling the force connect UI action. 

[SotaT]

@Ambuj Tripathi 

Reconnecting doesn't work either.
I don't have a phone number registered with Twilio in the first place. Do I need to purchase one?