SSO Auth Options - Insight Needed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2025 06:40 PM
Hello, good day! I'm keen to understand how to configure this kind of set-up as I'm still grasping the concepts of ServiceNow's SSO:
If a user is part of an SSO group,
-allow login with username & password
If not part of group,
-need to login via provider
We found this OOB auth policy context called "SSO - ACR Context" and we thought changing the Policy Condition: "Allow Non Local Login Users" to
would allow this to take effect. Am I missing a config somewhere?
Also checked the documentation for reference but I'm still quite confused:
Your help and insight would be appreciated. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2025 10:04 PM
Hello @Zack Zap ,
If SSO is configured successfully, you can set\create the property "glide.sso.acr.enabled" as "false". Then users can login with local login as well. Reference KB:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997746
If this solution helped resolve your issue, please consider marking it as helpful or correct.
This will assist others in finding the solution faster and close the thread.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-23-2025 07:09 PM
Hi @Shree_G ,
Thank you for the reply! I'm not too comfortable deactivating this system property due to the security implications, unfortunately. Also, this may not cover the:
"If a user is part of an SSO group,
-allow login with username & password
If not part of group,
-need to login via provider"
part of the requirement. Thank you nonetheless. 🙂