Still cannot validate List and Filters

carlosesteb · 40m ago

Dr Atul G- LNG gave me this reply:

1)validate each incident number ,category ,priority, and column in list view.

https://www.youtube.com/watch?v=YXFL_2WKHwk

https://www.youtube.com/watch?v=hwyPro0D3Bw

2) Ensure you are doing this task via impersonating Platform User,

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.)

result count should be 10 .

Check the video with incident number and validate it.

Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

Lists and Filters Task | Lists and Filters Module

Lists and Filters Task | Lists and Filters Module | Welcome to ServiceNow | Virtual Internship Link of the Module

I tried to reply, the system would not let me, so now I am opening a new message entirely because a small message can easily flood your system to uselessness.

Here is my reply

No I did not.

I opened both Youtube videos, the second one had nothing to do with the task I am trying to complete.

I followed the first video instructions to the letter, still the system does not validate me. I notice that in the video, the guy is in admin mode. I did it all again in admin mode and impersonate mode. Nothing is working. Can you please help me? Can you or an engineer access this task and see for yourself it is broken?