Subscription Management Custom Tables and Applications mapping to subscriptions

Jamesd251
Tera Contributor

3 weeks ago

Hi there, I'm setting up subscription management and have unmapped custom tables and applications. However when I go to map them, not only are there no suggestions but the tables and or applications are not showing either. I attempted to follow the directions in this article:

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/subscription-m...

 

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But this option from the article does now exist

  1. Select Map missing tables from custom table inventory list.
  2. If the Custom Table Inventory list is in the default view, select Custom Table Inventory > View > Subscription Entitlement.
    In the Subscription column, you can see which product subscriptions each of your custom tables are mapped to.

Jamesd251_1-1764096040224.png

 

 

Anyone have any suggestions? 

Thanks

 

 

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ashleyharve
Tera Contributor

2 weeks ago

Working with subscription data outside the standard ServiceNow tables can get messy fast, so keeping everything tied together with clean relationships feels essential. I try to map each custom table to a clear purpose—contracts, products, usage—so reporting stays predictable. I find that a lightweight application with scripted automation helps reduce manual updates and keeps renewals, expirations, and ownership changes in sync across the platform.

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