Tarefa 3 - criar e comentar em um registro - Micro-Certification - Welcome to ServiceNow [PT-BR]

jprborges · ‎06-25-2025

Bom dia,

Estou tentando finalizar a tarefa 3 do curso

Micro-Certification - Welcome to ServiceNow (Xanadu) [Português Brasileiro]

Ao tentar validar a tarefa, ele indica erro e pergunta se inseri um comentário na tarefa (

Did you add and post a comment?)

Abri o incidente, fui em Post >> Additional comments (Customer visible) >> inseri o comentário e tentei validar a tarefa. Não foi.

Alguem consegue me ajudar?

jprborges · ‎07-01-2025

Para fazer funcionar a tarefa, todas as frases que são colocadas na tarefa devem estar em inglês. Meu erro era que eu estava inserindo a frase toda em ingles e portugues do Brasil. Ai a ferramenta não dava o aval de forma correta para a tarefa.

Colocando todas informações (Short description, Description e Customer visible comment) em ingles, fiz a validação e deu tudo certo!

Utilizei as resposta dada no link https://www.servicenow.com/community/training-and-certifications/did-you-add-and-post-comment/m-p/32...

-------------------------

Robert H

Mega Sage

In response to 一視石

‎04-04-2025 12:29 AM

Hello @一視石 ,

Looking at your screenshot, it appears that you have entered the Short description, Description, and Comments both in English and Japanese language.

Have you tried entering them in English language only, as mentioned in the course?

Short description: Intermittent email access
Description: The department is experiencing intermittent email access. Please help!
Post a comment to the incident: The software group is investigating similar incidents and will respond when they have a resolution.

I believe the task checks for the exact words to be there.

Regards,

Robert

View solution in original post

jprborges · ‎07-01-2025