Task: Configure knowledge article form

KonstantinZ
Tera Contributor

KonstantinZ_0-1748017000625.png

All made like in task but not valid - could you tell me the reason 

17 REPLIES 17

Allen Van de Wa
Tera Contributor

I'm not sure if this is still an issue, but it worked for me.

  • Navigate to Knowledge > Articles > Create New
  • When picking the Template, select Policy
  • Right-click on the form header (where it displays 'Policy New record').

  • Choose: Configure > Form Layout.

  • On the pop-up window, select Not Now.
  • Add the three items from the Available section to the Selected section (Overview, Purpose, Policy Details), at the bottom of the list, in that order.
  • Save, and then Validate.

Thank you, it worked!

Allen thank you so very much! This worked perfectly. I appreciate your time and response!!

Thank you very much this helped me fix the issue I was having. 

I followed these steps but still encountered this issue. Even tried updating the capitalization on 'details' as the lab graphic on this task doesn't match the prior task's requirements (Policy Details vs Policy details).

I wonder if it was because I misspelt one column Label in the prior task, then corrected it to pass that task but then got stuck on this task...

In the end, completed all other tasks and had to 'submit' the simulator at 89%.