test cases for cmdb.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
hi, can anyone provide the best test cases for cmdb for testing health dasboards. etc.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
Hi @ankittyagi4,
as the CMDB structure will be unique per client, you can get inspiration to create your own health rules in the Now Create: CMDB Health Configuration starting around the 6th slide
Let me know if that helped
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago
This topic, is almost a community section in itself, and there is no standard "one size fits all".
When considering what test cases you need for verifying a healthy ServiceNow CMDB , a few things are important up front: no two CMDBs are the same.
The kinds of CIs you track, how mature your relationships are, how much automation/discovery you have, what your data sources are, how often things change. These will all affect what “health” means in your environment.
Here is my initial take on stuff, that should help you form the "health baseline" for your CMDB.
Completeness: Define required vs. recommended attributes per CI class (e.g. servers must have hostname, owner, environment). Use Health Dashboard completeness metrics to flag missing values.
Staleness: Set thresholds (e.g. servers updated in 7 days, apps in 30). Use Last Discovered or Last Updated to drive alerts.
Relationships: Catch orphans. Applications should link to servers, servers to OS, network gear to connected devices. Run the relationship health check.
Duplicates: Tune Identification & Reconciliation rules so Discovery, SCCM, imports, etc. don’t create duplicates. Use the duplicate CI check.
Compliance: Enforce naming standards, CI owner fields, and lifecycle states. Regex patterns for names and mandatory assignment groups are easy wins.
Ownership & Certification: Run CI certification campaigns so owners confirm accuracy. Keeps accountability clear.
An old wise monk once told me: if the dashboard says your CMDB is perfect, then your dashboard needs a health check.
If this pointed you in the right direction, hit Helpful to spread the good vibes.
✅ If it cracked the case for you, mark it Correct so the next person doesn’t have to reinvent the wheel.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
See if below helps
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
