unable to access a course

[rabahT]

When I try to access a course (https://learning.servicenow.com/lxp/en/it-operations-management/configuration-management-database-cm...), I receive this message.

You are not authenticated to access this content. Reason: {"message":"Requester's IP address does not match the address that was registered."}

I tried logging out and logging back in. I also unenrolled from the course and enrolled again, but I still have the same problem.

[Mohammed8 · Accepted solution]

hi @rabahT 

This is third time I'm seeing same issue posted here, maybe its affecting more learners on learning platform. Here is thread you can follow to see if it resolves your issue:

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/training-error-not-authorized/td-...

If it does not, you can raise a CASE Now learning platform.

if you figure it out , Please post the resolution for future readers

If this answer helped you in any way mark it as helpful/solution accepted

Thanks and Regards,

Mohammed Zakir

[PrashantLearnIT]

Hi @rabahT 

What email you have loggedin to the learning portal?

[rabahT]

Hi @PrashantLearnIT,

I used my professional email address, and I only have an account with this one.

[PrashantLearnIT]

Hi @rabahT 

Are you still having an issue?