Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU
Tera Contributor

6 hours ago

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

I’ve already tried:

  • Clearing cache/cookies

  • Different browsers

  • Incognito mode

  • Logging out/in

But the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

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1 REPLY 1

Tanushree Maiti
Kilo Patron

49m ago

Hi @TayyabU ,

 

Is it your client instance. 

We did face similar kind of issue . We fixed it by correcting widget  .

 

  • Navigate to the User Profile page in your portal.
  • Hold CTRL and right-click the profile widget, then select Instance Options to see if configurations are available.
  • If not, select "This widget in editor" to view its code. The standard widget is typically named User profile

Modify it/correct it as per your requirement.

 
 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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