Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

[TayyabU]

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

Steps to reproduce:

1. Navigate to the Developer portal

2. Click the user menu

3. Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried Clearing cache/cookies, Different browsers, Incognito mode and logging out/in but the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

[Tanushree Maiti]

Hi @TayyabU ,

Is it your client instance. 

We did face similar kind of issue . We fixed it by correcting widget  .

• Navigate to the User Profile page in your portal.
• Hold CTRL and right-click the profile widget, then select Instance Options to see if configurations are available.
• If not, select "This widget in editor" to view its code. The standard widget is typically named User profile

Modify it/correct it as per your requirement.

[TayyabU]

Hi Tanushree,

Thank you for your response.

This issue is occurring on the official ServiceNow Developer / Learning portal, not on a client instance or custom Service Portal implementation, so unfortunately, I don’t have access to widgets or portal configuration.

Steps to reproduce:

1. Navigate to the Developer portal

2. Click the user menu

3. Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried clearing cache/cookies, different browsers, incognito mode and logging out/in, but the issue persists. It seems more like an account/profile synchronization issue on the platform side rather than a portal widget issue.

Thanks again for your help.

[Tanushree Maiti]

Hi @TayyabU ,

You can do it.

" I don’t have access to widgets or portal configuration" - you are system admin in your PDI/Lab instance.

For PDI , just double check you are admin.

• Log in to developer.servicenow.com.
• Click on your Profile icon (top right).
• Select Change User Role.
• Ensure the role is set to Admin