Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU
Tera Contributor

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

I’ve already tried:

  • Clearing cache/cookies

  • Different browsers

  • Incognito mode

  • Logging out/in

But the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

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