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Unable to start a new Virtual Agent chat after completing the previous conversation

SrinadhM888
Tera Contributor

3 weeks ago

In Service Portal, the chat input box becomes unavailable after previous conversation ends, and clicking the "+" (Start a new Conversation) icon does not initiate a new conversation.
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @SrinadhM888 

 

Refer KB: KB2818559 Virtual Agent - chat input field remain disabled/greyed after conversation ends and feedba... 

 

Enhanced Chat / Now Assist – “Start New Conversation” (+) Disabled After Conversation Timeout 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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