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unable to view incidents in tabs in service now

R_MART2025
Kilo Contributor

‎09-15-2025 09:33 AM

 
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Its_Azar
Tera Guru
Tera Guru

‎09-15-2025 10:34 AM

Hi there @R_MART2025 

 

  • Go to List Layout → make sure you’re in the right view (Default / Workspace / etc.).

  • In Agent Workspace or Configurable Workspace, incidents open in tabs by design; in classic UI, records open in new windows, not tabs.

Hope this helps

 

 

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

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