Hi there @R_MART2025
Go to List Layout → make sure you’re in the right view (Default / Workspace / etc.).
In Agent Workspace or Configurable Workspace, incidents open in tabs by design; in classic UI, records open in new windows, not tabs.
Hope this helps
☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.
Kind Regards,
Mohamed Azarudeen Z
Developer @ KPMG
Microsoft MVP (AI Services), India
