Verification code

[JacyntheT]

I'm trying to connect to Service now university, it asked me to enter the verificaiton code sent to my email.  Normally it works well but this morning I don't receive the code to my email.  I have to complete a course and the instance will expire today.

[GlideFather]

Hi @JacyntheT,

have you set any other MFA option? If so, you should see this option to change the method:

Eventually click the Need assistance with sign in below the submit button.

Good luck!

[Aditya_hublikar]

Hello @JacyntheT ,

Yes this happens sometime 🙂

 . 

 you can refer this threads :

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/not-rece...

https://www.servicenow.com/community/training-and-certifications/i-am-no-longer-getting-verification...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant