Verification code

[JacyntheT]

I'm trying to connect to Service now university, it asked me to enter the verificaiton code sent to my email.  Normally it works well but this morning I don't receive the code to my email.  I have to complete a course and the instance will expire today.

[GlideFather]

Hi @JacyntheT,

have you set any other MFA option? If so, you should see this option to change the method:

Eventually click the Need assistance with sign in below the submit button.

Good luck!

[JacyntheT]

No I didn't set another MFA options so I didn't have change verification method.   I clicked on Need assistance and opened a ticket.

[GlideFather]

Perfect @JacyntheT  let's hope that it will be resolved before that instance is reclaimed... good luck!

[JacyntheT]

It is now solved. They added me to Email Address Bounce Removal List.