Hi @lcook2
You cannot request a new instance on your own because you have 0 Instances remaining and the status is Terminated.
Submit a support case on Now Learning under Help/Support \rightarrow Create a Case. Explain that your simulator limit was reached due to a task error and attach your screenshot so they can reset your instance quota.
When you get the new instance, make sure you impersonate Platform User before doing the task, and click the star icon directly next to Self-Service > Knowledge in the navigation menu (not from inside the page body).
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