ServiceNow implementations transform how organizations operate, automate workflows, and deliver services. However, technical success does not guarantee adoption or long-term value.
Organizational Change Management (OCM) is a critical component for successful ServiceNow adoption. It ensures that the people impacted by the platform—users, leaders, and stakeholders—are equipped, informed, and motivated to adopt and sustain the change.
This white paper outlines the key principles, phases, and strategies of OCM specifically tailored to ServiceNow implementations from Tokyo to Vancouver releases and recommends best practices to align the people side of change with technology deployment.
