Work Orders

Rods Awesome
Tera Contributor

Can you add multiple technicians to a work order?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Rods Awesome 

you can create multiple work order tasks and assign to different technician.

Setting up work orders and tasks 

you can also assign work order tasks to crew.

Assign work order tasks to crews 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Its_Azar
Tera Guru

Hi there @Rods Awesome 

but it depends on how your Work Order configuration is set up. Out-of-the-box, the Work Order form usually has a single “Assigned to” field for one technician, but you can leverage the “Assigned to group” field to assign it to a group containing multiple technicians or use the “Work Order Tasks” table to create individual tasks for each technician.

 

kindly accept the solution if its helpful.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.




Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India