Domain Separated Instance – glide.entry.first.page.script not routing correctly in Zurich

[sirivella]

Hi All,

We are working on a domain-separated ServiceNow Zurich instance and facing an issue with login landing page routing using the system property glide.entry.first.page.script.

Requirement

• Backend/Support users (users with roles like ITIL/Admin) should land on Platform UI (classic / navpage).

• End users should land on Employee Center.

• Users belonging to a specific domain (Company) should land on a dedicated Service Portal (/Company).

Current Script:

     getFirstPageURL: function() {
        var session = gs.getSession();
        this.logProperties('before', session);

        // has roles and is not a Service Portal page - go to UI16
        var nt = session.getProperty("nav_to");
        var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
        var redirectURL = session.getProperty("login_redirect");


        /* Updating this as part of landing page customization */


       if (user.hasRole('itil')) {
            gs.info('Top login for itil');
            return '/home.do';
        }

        if (!(user.hasRole('itil')) && (user.getDomainID() == gs.getProperty('top.domain.company.sys_id'))) {
            gs.info('company Non-ITIL Login');
            return '/company';
        }

        if (!(user.hasRole('itil'))) {
            gs.info('Top Non-ITIL Login');
            return '/esc';
           
        }
​

Issue Observed:
ITIL users are redirected to Service Operations Workspace instead of Platform UI.
can any one help me on this how can i redirect ITIL user to Classic View (legacy).

[palanikumar]

Hi,

Is your instance redirected to Service Operation workspace if you hit the URL https://<instance>.service-now.com/home.do

[sirivella]

When ITIL user logged inn by default  it is redirecting to SOW ( /now/sow/home).
tried to update the script include, i'm able to see the logs but still it's not redirecting to /now/nav/ui/home