Hi, Can you check whether the below article is useful   https://www.servicenow.com/community/intelligence-ml-articles/ai-search-quick-start-guide/ta-p/2307562  

Hi, You need to find solution in the respective database forums. There are some solution for AWS RDS, if you any other solution then reach to respective database team https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/mysql-importing-data-externa...

Are they logging in via SSO or via internal user id / password?

Hi, Your script should be like below (both statement should be present):   g_form.setMandatory('assignment_group',false); g_form.setReadOnly('assignment_group',true);