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Password Reset Manager Windows Application disabling native 'Reset password' experience

burkemm
Tera Contributor

My organization wants to deploy the Password Reset Manager Windows Application but we have run into an obstacle. Installing the Password Reset Windows application has disabled Windows' native 'Reset Password' self-service experience:

 

  • Ctrl + Alt + Del while the machine is unlocked -> "Change a password" link: Works as expected
  • Ctrl + Alt + Del while the machine is locked -> "Reset password" link: Does nothing 

Has anyone else encountered this issue during deployment prep? We have installed the latest version of the application from the store and are running the applications on Windows 11. I was unable to locate documentation or other community threads that would indicate whether this is expected or not.

 

Thanks!

 

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