SLA is not getting attached to RITM records
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4 weeks ago
We are experiencing an issue with one of our SLA, that is configured to run on the 'sc_req_item' table. The SLA is working as expected in the Dev and Test instances, where it gets attached to RITM records. However, after moving the same update set to the Prod instance, the SLA is not attaching to RITM records.
We have verified that:
The SLA conditions are identical across Dev, Test, and Prod instances.
The update set was successfully moved to Test and Prod without any errors.
The SLA is working in Test but not in Prod.
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4 weeks ago
Can You Try by Adding a Schedule.
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3 weeks ago
We don't want to go for another approach, issue seems to be with PROD instance as same configuration works fine in DEV and TEST instance
