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on - edited on by
DerekRG
Thanks to you, our Community is growing and evolving. Because of that, today we launched a reimagined ServiceNow Community, with many new features that will make learning from and engaging with over 455,000 members across the globe better than ever. The ServiceNow Community is a go-to resource to find answers in our forums and product hubs, connect with peers at events, and learn more from blogs and articles related to our products and solutions. Whether you are a customer, developer, prospective employee, or fan of the brand, please know that this Community belongs to you. This launch is just the start. We invite you to visit us often as ServiceNow continues to make your world work.
Here are a few ways you can make the most of the new ServiceNow Community:
Check out the Welcome Guide: This packet has everything you need to easily locate the key areas of the new site. Click here to view!
Bookmark the new URL: We’ve moved! To make it easier for new and existing members to find us, we’ve moved our site to ServiceNow.com/Community. (Don’t worry, though. Your old links will still work – we'll take you to the new page automatically.)
Use Product Hubs as your guide: We are thrilled to introduce Product Hubs, highly curated collections of the most relevant and important content you will need on your implementation journey. We’ve broken it down into the 4 stages most customers go through – getting ready, configuration and go-live, optimizing, and taking ServiceNow to the next level for your organization. (There are still forums for every product just in case you can’t get your question answered!)
Enjoy the enhanced performance: On top of getting a fresh look, the new ServiceNow Community also comes with better speed and search functionalities. Now, you can find what you need faster than ever before.
A fresh new design, made to work like you do: Our new website design makes it simpler to navigate across pages and always find your back to your starting place. Click away without any worries!
Stay tuned: We have more exciting upgrades coming soon. Be sure to check back regularly to experience the latest and greatest features.
Log in today to enhance your ServiceNow journey! We cannot wait to witness all the ways you will inspire and become inspired by this one-of-a-kind community. We are so glad you are here.
Thank you for your patience and understanding as we completed these updates.
Have a question or need support? Please click here to visit our Community Resources hub.
All my links from emails (including back in July) not longer work. How do we get to the linked articles / posts?
I've tried searching the community, including by author, but even though it says they made posts, some of them don't show up. Or some profiles (such as John Spirko's) say they've posted many more articles than are available in the list.
There are only 7 posts listed below.
Love the new look and feel but there is apparently a short character limit on display names - missed my full name by One Character in the home page - but there are plenty of folks with longer names than mine that will be severely truncated.
Thank you @Sarah G_ this is for an article that was migrated. I am the owner of the article, and have edited a draft, but the article is under an Awaiting review state with no option to Publish, just Recall.
@Sarah G_ hey, asking for a friend but is the GRC community really so far below Impact or the more generic "industry solutions" - but just before Localization?
Maybe make a first grouping for Solutions Areas like on sn.com to avoid the double menu?
PS: If i use a smiley in the post I get this error preventing me from posting (and errors during autosave as well)
@Sarah G_ Hi, just posted a post that was saved, then "pending moderation" and then disappeared. I get an error both during autosave and post if I use a smiley in a post.
My post was really about the position of the GRC community was down low, few levels lower that Impact community - so this is report = shorter version
All the events from the past 2 years have been re-published on Wednesday. So all the posts from before the freeze (2 weeks old) are found many pages below those "100"s of outdated events.
Maybe change data sorting for "Most recent" at the top of the forum from "Published date" to "Creation Date"?
Not sure if this the best place to call out(although I can see it mentioned here in comments) but seems to be frequent errors when trying to reply to posts.
Seems to be an issue with the auto-caching/saving taking place, as when I reload the page half a post I'll have typed will be there, and I need to keep refreshing the page until the auto-saving catches up, then it allows me to submit a reply.
Like the new look and feel though. Narrowing in on unanswered questions to help out seems a bit clunkier then before, but I'd imagine it's just something to get used to.
First impressions are I like it 🙂
You know how you can revert to backup or restore in case an upgrade goes bad or your PDI gets lost. Maybe we should do that with the Community Forum and revert back to what it was previously.
The more I use the new look, the more I miss the old one. Updates are supposed to add enhancements while making things easier, cleaner, smoother overall. This update pretty much did none of that.
Like someone else mentioned above, this is a Community forum and that should be first and foremost. When I first navigate to the Community forum and I can't see any forum activity without scrolling down first....that's a problem.
At a bare minimum, these sections need to be removed completely so that when you load the first thing you see after the "Welcome Back" message is Community Activity:
