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Articles

Welcome to our ServiceNow Community!

We're glad you’re here! Let’s get started! Use this guide to facilitate getting up to speed on the key areas of the new site.  ServiceNow Community Welcome Guide We're glad to see you back! Welcome to our site, newly designed with you first ...

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Sarah G_ by Administrator
  • 36285 Views
  • 102 comments
  • 116 helpfuls

Rising Star Recognition Program

  See the current class ⟶ Rising Stars Recognition The Award Current ServiceNow Rising Stars will have a "Rising Star badge" placed throughout the community any place their username appears to showcase their achievement. The badge will indic...

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Sarah G_ by Administrator
  • 10949 Views
  • 15 comments
  • 36 helpfuls

Community Points and Levels

  How to Level Up By doing various activities on the Community you ascend the rank ladder.  For our new members browse the site and learn all its offerings to level up.  As your journey progresses past the Expert Level only actions that show your tec...

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Dan Bruhn by Administrator
  • 8597 Views
  • 41 comments
  • 180 helpfuls

ServiceNow Community Code of Conduct for all members

  The ServiceNow Community is a vibrant, welcoming community filled with developers, technical IT staff, and business professionals of all types that come together to help each other get the most out of their ServiceNow products. Since the Service...

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ServiceNow by Administrator
  • 10104 Views
  • 6 comments
  • 54 helpfuls

Delay in CSAT/Survey Emails

Hi All,   In this article, let's explore one of the ways of setting up delay in the CSAT/Survey emails post the closure of a ticket.                                                 Use Case:  End User confirms that the issue is resolved and closes th...

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SN_Learn by Mega Sage
  • 65 Views
  • 1 comments
  • 3 helpfuls

Announcement: The new ServiceNow Community is here!

Thanks to you, our Community is growing and evolving. Because of that, today we launched a reimagined ServiceNow Community, with many new features that will make learning from and engaging with over 455,000 members across the globe better than ever...

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ServiceNow by Administrator
  • 4384 Views
  • 61 comments
  • 37 helpfuls

Become an Expert

    Rising Star Program The ServiceNow Community Rising Star program recognizes those who choose to shine in the ServiceNow Community! As a Rising Star, you are contributing valuable community content on an on-going basis. As you share your S...

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Sarah G_ by Administrator
  • 30873 Views
  • 6 comments
  • 32 helpfuls

How to Create, Manage, Edit, and Delete Articles

Contents Highlights of new article features Who can create an article How to create an article  How to edit an article  How to delete an article   How to move an article  Community article highlights   Save the article as a draft so that you can get ...

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seanflack by Administrator
  • 1042 Views
  • 2 comments
  • 0 helpfuls

ServiceNow Community Rising Star Awardees

  2023 Rising Star Class      Swapna Abhuri   Kali Alexander  Kailas Bandiwar Kukunooru R Chandra  Tejaswini Dhoran  El Alami Taha  Namrata Ghorpade Simon Hendery  Rahul Jadhav  Pratiksha ...

Sarah G_ by Administrator
  • 3488 Views
  • 14 comments
  • 8 helpfuls

Unveiling the ServiceNow MVP Community Program!

  ServiceNow MVP Community Program   What we see now What has changed How to get involved Program history Thank you   Why the change? Here's what we see now:  The ServiceNow Community is more vibrant, diverse, and knowledgeable than it has ever be...

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ServiceNow by Administrator
  • 8780 Views
  • 25 comments
  • 71 helpfuls

100 Article Re-Writes!

All:   I completed my 100th article re-write for 2023 on December 31st. These are articles that were several years old, but were still relevant (I retired those I have found weren't - so far). I brought them up-to-date (Vancouver) and fixed all the b...

sabell2012 by Mega Sage
  • 140 Views
  • 1 comments
  • 6 helpfuls

Licensing Most Frequently Asked Questions

Our helpful Licensing FAQ video will answer the 4 most commonly asked questions about ServiceNow plugins and applications.Questions answered in this video: What's the difference between a ServiceNow App and a ServiceNow Plugin?What's the process for...

AnTDo by ServiceNow Employee
  • 150 Views
  • 1 comments
  • 1 helpfuls

The Idea Portal has moved to Now Support

You have some of the brightest Ideas, and some of our most innovative solutions are inspired by you!     If you are a long time member of the ServiceNow Community, you may have been familiar with the Idea Portal, an interactive space to submit and u...

ServiceNow by Administrator
  • 3242 Views
  • 26 comments
  • 29 helpfuls
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