Contents:
- Community blog highlights
- Who can create a blog
- How to create a blog
- How to edit a blog
- How to delete a blog
Community blog highlights
- Save a blog as a draft so that you can get the URL needed ahead of time before publishing
- Select labels (i.e., tags) for a post to make it easier for readers to find related articles
- Schedule a post to go live at a specific date and time
- NEW! Add a blog cover image and teaser/preview text
- NEW! Add a co-author
- Copy and paste from Microsoft Word will automatically include images
- As of now, do NOT use the submit for review function
Who can create a blog
While all community members can ask questions and post comments, only certain users can create a blog. Those users are MVPs, Rising Stars, Thought Leaders, and Employees. If you would like to write blogs and/or articles as a Thought Leader, please email us at community@servicenow.com.
How to create a blog
- Go to the product hub where you want to post the blog —for example, Customer Service Management.
2. Scroll down to the Contents box and click the blog link.
3. On the landing page, scroll down to find the “Article Dashboard” box and click “Create a Blog Post"
4. Create the post by filling in:
- the subject
- the teaser
- the body text
- the attach a file section
5. Customize settings on the post:
- Leave the "Email me when someone replies" box checked if you want to receive emails when someone replies to your post.
- Add labels to help readers find related posts —only use ones that are listed.
- Associated Products is still under construction so avoid that section for now.
- Add a cover image from your image library or upload a new image. Supported image types: .jpg, .JPG, .jpeg, .JPEG, .gif, .GIF, .png, .PNG Size no less than 600x465px.
- Schedule the publication date,time, and time zone.
Note: Attachment settings and permissions must be enabled by a Community Admin.
7. Set up search engine optimization (SEO) for the page title and a meta description.
- Canonical URL should NOT be used at this time.
- Fill in SEO title and description using guidelines below.
8. Add co-authors if desired.
9. Saving Options
- Cancel - to discard the draft
- Save Draft - to save the work in progress and continue editing later
- Submit for review is not in use at this time
- Post - to publish the article now or on schedule if set up
10. To review the current status and version history of a draft:
- Scroll down to the lower right of the product blog screen and click View All Drafts
- Click on the draft name
- Click on View History, which will then change to Hide History when content is displayed.
- Select to edit or post. (Submit for review is still under construction. Do not click.)
How to edit a blog
1. If you want to update a blog that you created, you have the option to edit your post.
2. Click the blue down arrow above the date and time and select Edit Post, click Options, or scroll down to the bottom of your article and click Edit.
3. Once you’re done updating your article, you can save it as a draft, publish it right away, or schedule the publication if you need to publish the changes at a later time. Note that the “Submit for review” function is still under construction and will not work at this time.
4. Wait for the confirmation before you close/exit the page.
How to delete a blog
NOTE: You can only delete a blog that you created.
1. Click on your blog
2. Click the down arrow on the right to expand options.
3. Click Delete Post.
4. Select confirmation options and then click Confirm.
5. Success will be confirmed.
