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How to ask a great question in the Community

The ServiceNow Community thrives on questions. When you ask a clear, focused questi...

Posted by ServiceNow

How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When yo...

Posted by laurenmcman

Podcast: Break Point - Lauren's Crash Course on Content Creation

In this solo episode, ...

Posted by Earl Duque

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blo...

Posted by Travis Toulson

How to get started with a blog

Blogging is one of the simplest ways to get started in sharing your knowledge, expe...

Posted by Travis Toulson

How to elevate the quality of your blog articles

Blogging is more than just putting words on a page. Th...

Posted by Earl Duque

Is That a Robot Writing? When and how to use AI without losing your voice

AI is here. AI is ther...

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Resource Assignments and Allocate More Than 24 Hours per Day

Allocate More Than 24 Hours per Day: The Daily Cap A guide to the com.snc.resource_management.allocate_more_than_24hours_per_day property: how the system stops a person being planned for more hours than a day has, how existing bookings reduce what a ...

Article

Split a Resource Assignment

Split a Resource Assignment This article explains how to use Split in the Resource Management Workspace to divide one resource assignment into two at a date you choose. Effort, rates, and actuals are kept intact. This is useful when you need to div...

Article

Assign a Resource Assignment

Assign an unassigned resource assignment to one or more users so that the allocated work is distributed from the resource pool to specific team members, ready for execution. 1. Before you begin Role required: resource_manager with canWrite and c...

Article
Application Portfolio Management
Resource Management
Resource Management Workspace
Strategic Planning Workspace

Unassign a Resource Assignment

Remove a resource from an existing assignment so that the allocated work returns to an unassigned pool, ready to be reassigned later. 1. Before you begin Role required: resource_manager or a role with canWrite and canCreate access on sn_plng_att_...

Article

Know your HRSD data before you build: The Question That Saves Your HR AI Agent Rollout

Claire had been waiting all year for this moment. Her HR operations team had just watched a demo of AI agents resolving employee cases end to end, and her VP asked the question every HR AI lead thinks about: “So where do we start?” She had the enthus...

Article
AI Agents
Data Readiness
HR Service Delivery
Implementation

Move Resource Assignment

Move a Resource Assignment Shift the start (and, where needed, the duration) of an existing resource assignment without losing its allocations. Before You Begin Role required: resource_user or resource_manager The assignment must belong to an o...

Article
Application Portfolio Management
Demand Management
Portfolio Planning Workspace
Project Workspace
Resource Management
Resource Management Workspace
Strategic Planning Workspace
Strategic Portfolio Management

Extend a Resource Assignment

Extend a Resource Assignment A guide to extending a resource assignment's end date and effort in Resource Management — the different ways to do it, what to expect from each, and how to resolve common messages. Contents: What Extend means? Before...

Article

Architecture Intelligence Instance

This article presents an Instance-First approach to Architecture Intelligence in ServiceNow, connecting Enterprise Architecture decisions to evidence available in the platform. It introduces a Discover → Model → Validate → Visualize approach and dist...

Article

Trusted AI ServiceNow Executive

This article argues that the biggest challenge in enterprise AI is not choosing between governance and adoption, but creating the right balance between governance, adoption, and communication maturity. Organizations need guardrails to protect data, e...

Article

How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

blog

How to get started with a blog

Blogging is one of the simplest ways to get started in sharing your knowledge, experiences, and insights about the ServiceNow platform. As a technical professional, you likely already have everything you need to start: a computer, an internet co...

blog

Is That a Robot Writing? When and how to use AI without losing your voice

AI is here. AI is there. AI is everywhere. When it comes to writing, we have a new tool that promises to help: Artificial Intelligence. When generative AI started to appear a couple years ago, it felt like magic to me, but nowadays it can also fee...

blog

How to ask a great question in the Community

The ServiceNow Community thrives on questions. When you ask a clear, focused question, you're not just getting help – you're creating a resource that benefits the whole Community. And better questions lead to better answers. Below, find out how to ...

blog

How I Learned to Create Content (and How You Can, Too)

Everyone starts somewhere with content creation, including all of us Developer Advocates! First and foremost, we are experts in ServiceNow who, over time, have done our best to learn the tricks of the trade with regard to evangelizing this knowledge ...

blog

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blog post is for those who are interested in content creation and for those who are interested in how to determine what format your content should be in. I’ve spent years creating content across every platform imaginable, and...

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