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Best Practise for changing users in an assignment group

joshmorris
Tera Guru

‎11-27-2024 12:50 AM

What is best practice for changing users in an assignment group? As the data isnt pulled through an update set so is it best just to do it manually in dev then test then prod or is there another way.

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13 REPLIES 13

joshmorris
Tera Guru
In response to Dr Atul G- LNG

‎11-27-2024 02:22 AM

Please watch this video and see if I am doing something wrong.

Recording 2024-11-27 101723.zip
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to joshmorris

‎11-27-2024 03:08 AM

Hi @joshmorris 

 

I saw your recording and things are going well. It look like a cache issue else no issue. Try some other group once. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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joshmorris
Tera Guru
In response to Dr Atul G- LNG

‎11-27-2024 06:05 AM

I did this for a different group and it still didn't work

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to joshmorris

‎11-27-2024 06:47 AM

Hi @joshmorris 

 

Might be some other issue. Better log a support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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