Clarification Regarding CSA Exam Eligibility

[RAVITEJAA]

Hi,

I have completed 83 percent of the “Welcome to ServiceNow” course and I received the CSA exam voucher.

However, the labs are not getting validated. The "Validate Task" button is missing in most of them. I tried refreshing the page, clearing cache, logging in again, and even using different browsers. But still, my progress is stuck at 83 percent.

I would like to know:

1. Is the “ServiceNow Administration Fundamentals” course mandatory to be eligible for the CSA exam?

2. If yes, where can I access that course on Now Learning?

Thanks,
Ravi Teja

[Dr Atul - LNG]

Hi @RAVITEJAA 

If you've completed more than 80% of the lab, it means you're eligible to submit the lab and receive your voucher. 🎓

Once you have the voucher, you can proceed to book your exam.

So please go ahead and schedule your exam — you're almost there!

[AndersBGS]

Hi @RAVITEJAA ,

Due to that you have already have received the CSA Exam voucher, you can take the exam without completing the rest.