Unable to Find “Validate Task” Button in the Simulator
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07-05-2025 12:45 AM
Hi Team,
I’m completing a simulator task where I need to:
- Pin the All menu
- Add a favorite for Self-Service > Knowledge
I have completed both steps successfully (please see the attached screenshot), but I do not see the "Validate Task" button anywhere on the screen.
What I tried:
- Refreshed the page
- Zoomed out the screen
- Checked different parts of the screen
- Tried full screen
Expected result: A "Validate Task" button should appear so I can proceed.
Please guide me on how to move forward.
Thanks in advance,
Ravi Teja
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07-05-2025 12:48 AM
Hi @RAVITEJAA
Did you perform the required steps? First, you need to take the instance. Once you do that and complete the necessary steps, the 'Validate Task' button will appear on the same screen you shared in the screenshot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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07-05-2025 01:05 AM
Hi @RAVITEJAA,
Your instance is currently in the "Restarting" state — please wait for it to come back online. If it doesn’t, you can "terminate" current instance and request a fresh "Lab Instance" and continue the same task using the ""New lab instance", then you'll find the "Validate Task" button.
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful.
Thanks,
Prerna
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07-05-2025 01:09 AM
Hi @RAVITEJAA,
if the Validate task button is not there in the state Pending, it seems it got stuck.
You can try to refresh the page, eventually log out and log in to that class, erase cache or access it from different browser.
Retry after some time, it should be auto-fixed.
Let me know how it goes
PS: in the worst case scenario, you can complete any lab with 80 % of the progress so if this would be a blocker, you can skip it (unless the step is prerequisite for some future task).
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-05-2025 01:12 AM
It is helpful