Unable to Find “Validate Task” Button in the Simulator

RAVITEJAA
Giga Contributor

Hi Team,

I’m completing a simulator task where I need to:

- Pin the All menu
- Add a favorite for Self-Service > Knowledge

I have completed both steps successfully (please see the attached screenshot), but I do not see the "Validate Task" button anywhere on the screen.

What I tried:
- Refreshed the page
- Zoomed out the screen
- Checked different parts of the screen
- Tried full screen

Expected result: A "Validate Task" button should appear so I can proceed.

Please guide me on how to move forward.

Thanks in advance,
Ravi Teja

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @RAVITEJAA 

Did you perform the required steps? First, you need to take the instance. Once you do that and complete the necessary steps, the 'Validate Task' button will appear on the same screen you shared in the screenshot.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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prerna_sh
Mega Sage

Hi @RAVITEJAA

Your instance is currently in the "Restarting" state — please wait for it to come back online. If it doesn’t, you can "terminate" current instance and request a fresh "Lab Instance" and continue the same task using the ""New lab instance", then you'll find the "Validate Task" button.


If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. 
Thanks,
Prerna

GlideFather
Tera Patron

Hi @RAVITEJAA,

 

if the Validate task button is not there in the state Pending, it seems it got stuck.

You can try to refresh the page, eventually log out and log in to that class, erase cache or access it from different browser.

 

Retry after some time, it should be auto-fixed.
Let me know how it goes

 

PS: in the worst case scenario, you can complete any lab with 80 % of the progress so if this would be a blocker, you can skip it (unless the step is prerequisite for some future task).

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


kim1983
Tera Contributor

It is helpful