Create knowledge task (KFT) based on Valid to date

[patrykgasio]

Hi All,

 i am stuck with my flow :

Here are my requirements :

Create a Flow (recommended) or Scheduled Job with the following logic:

• • Schedule: Weekly at 6:00 AM
  • Condition: check all published knowledge articles where the "Valid To" date is less than or equal to 90 days from the current date and published AND  if there is not active KFT task for the current article(Feedback type must be Knowledge Maintenance && Active =True
    
    Until this step all is good but later on i have problem (ServiceNow Xanadu), i am not sure how to created action for matching articles  :
    
  • For each matching article
  • create a Knowledge Feedback Task (KFT) with the following values [kb_feedback_task]:
    • Submitted By: ${Automatic User}, the one used for automation
    • Triggered Article: Current article matching the condition
    • Reason: The article is expiring soon
    • Feedback Type: Knowledge Maintenance
    • State: New
    • Assigned To: ${Article Author} 
      
    • Watch List: *All involved users Service or Offering Owner and Knowledge Managers if exisit.(use exisiting script include).
    • Due date = Valid to + 30 days (read only)
    • Short description: Expiring ${KBNumber} - update Valid to date
    • Description: Click Checkout button. Update of the content. Cover raised feedback. Click Publish. Wait for an approval. More details can be found in KB123456