CSA question

[ashishgoyal]

You are showing your customer a new form that you have created for their new application. They would like
to add a field to the form. Where could you do that? (Choose two.)

A. Select Fields and Columns module
B. Right click on form header, select Configure > Form Layout
C. Click on context menu, select Configure > Form Designer
D. Select Field Class Manager module

[Dr Atul G- LNG · Accepted solution]

Hi @ashishgoyal 

B. Right click on form header, select Configure > Form Layout

C. Click on context menu, select Configure > Form Designer

[Dr Atul G- LNG · Accepted solution]

[Mohammed8 · Accepted solution]

Hi @ashishgoyal 

If my memory serves right its, Process user: can access functionality based on other role.

If you find the answer useful, please mark solution accepted/helpful,

Regards,

Mohammed Zakir

[Dr Atul G- LNG · Accepted solution]

 End Impersonation @ashishgoyal 

[ashishgoyal]

can you share screenshot where in gear icon , i somewhere found option E as answer

[Dr Atul G- LNG · Accepted solution]

[Dr Atul G- LNG]

This is right answer, 🙂

[ashishgoyal]

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more
roles (ie itil and approver_user)?

[Dr Atul G- LNG]

Hi @ashishgoyal 

Process user

Process User is a defined persona in ServiceNow. These users are typically responsible for ITSM-related tasks such as Incident, Problem, and Change management. They: * Have structured workflows defined by their assigned roles (e.g., itil, approver_user) * Can access full functionality based on their roles * Fulfill day-to-day operational processes